Shipping policy

Order Handling

All orders are processed within 1–3 business days after purchase.

During this period, orders are prepared, verified, and forwarded to our fulfillment partners. Once processing is complete, the order is dispatched for shipment.

Shipping & Delivery Time

We offer free worldwide shipping on all orders.

Estimated delivery times:

5–15 business days for most countries
Exceptions apply to particularly distant or less accessible locations

Delivery times are estimates and may be affected by customs processing, carrier delays, or unforeseen circumstances beyond our control.

Split Shipments & Multiple Packages

To ensure efficient and timely delivery, orders may be shipped in multiple packages from different fulfillment partners.

This means:

Items from the same order may arrive at different times
You may receive multiple tracking numbers
Tracking updates may be sent separately

If part of your order arrives before another, the remaining item is already on its way.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing one or more tracking numbers.

We strongly recommend monitoring your tracking information to ensure timely receipt of your parcel.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at

Address changes are only possible before the order has been shipped.
Once dispatched, destination addresses cannot be changed.

Delivery & Responsibility

A parcel is considered delivered once the carrier marks it as delivered.

Delivery methods depend on location and carrier and may include:

Personal delivery (with or without signature)
Delivery to mailbox or doorstep
Delivery to a nearby service point
Delivery to a common area or outside an apartment building

In these cases, the carrier may mark the parcel as delivered before it is physically in your possession.

Lost or Damaged Parcels

We take responsibility for parcels that are lost or damaged during transit, provided the carrier officially classifies them as such in the tracking information.

If your item arrives damaged or defective, please contact
within 48 hours of delivery, including clear photos of the issue.